Returns / Replacements

HIKARI scissors are handcrafted in Japan out of the finest materials, and as such faults are very rare.  

We personally ensure that every pair of HIKARI Scissors leaves our showroom in the highest standard and is rigorously checked before dispatch. However, if you think you have received a faulty or damaged product, please contact us and explain the issue you are experiencing and we will endeavor to resolve the issue as soon as possible. 

If you purchase a pair of HIKARI scissors, they may be eligible for an exchange or credit within seven days,  as long as they are unused, in perfect condition and sent back in its original packaging, undamaged and in a saleable condition. 

Product/s that has been damaged in transit, must be reported to us within 24 hours of delivery. 

To be eligible for a return on a faulty product or an incorrect product delivered, please email us at [email protected] within 48 hours, to receive a return authorization number before posting the goods. Simply indicate the reason for your return, include the invoice with your return, and wrap the package securely. 

IMPORTANT: YOU MUST RECEIVE A RETURNS AUTHORIZATION NUMBER BEFORE SENDING ANY GOODS BACK TO US. 

We will check all items returned as damaged or defective and we will endeavor to resolve the problem with either a repair or a replacement. In the event that we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you. In the event that we find fault, please allow store credit or replacement within 10-15 business days of us receiving your item. 

We will not accept any responsibility for damaged and/or lost parcels in transit so it is up to the customer to ensure adequate insurance and tracking. It is recommended that you should retain all the tracking information, receipt and proof of postage and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned. 

If goods have been ordered by mistake or are unsuitable, the Buyer must pay for the return postage. Items received with damaged or broken seals will incur a 10% handling fee.  

CUSTOM ORDERS 

All custom orders (includes custom color finish, custom parts, or engravings) cannot be returned or exchanged. Non-standard or custom-made items and special orders cannot be canceled after production has been scheduled for the manufacture or after materials for production have been purchased. Any blade defects will be covered by the manufacturer and must be reported within 24 hours.