Warranty

Warranty

All HIKARI scissors are carefully crafted and inspected under strict guidelines both at the factory level and at the distributor level. Warranty coverage extends to all blade imperfections and must be reported within 24 hours of using scissors.

Any faulty items which are still under the manufacturer’s warranty must be reported by email within 24 hours, letting us know what the issue is and sent back for inspection before a refund or a replacement can be issued. This process can take between 10-14 days. Carriage will not be refunded when items are returned as unwanted, unsuitable, or ordered in error.

Please send through a detailed email with the following information to [email protected]

Subject: HIKARI Warranty Claim

• Full Name:
• Best Contact Number:
• Invoice number (if known):
• Purchase Date (if known):
• A detailed explanation of the issue experienced:

What does HIKARI  lifetime warranty mean?

As long as your scissors are serviced by HIKARI at the minimum of once every 3 years and never by an unauthorized HIKARI sharpening service, then HIKARI will always endeavor to repair your scissors. The blade edge itself is not covered under warranty. Shipping charges come at your own expense. The stopper, the handles, and the bearing system are covered under warranty. Your HIKARI claims will be assessed on a case by case basis. General wear and tear issues are not covered by warranty, intentional damage, dropping, rust, or improper storage or care of scissors will not be covered under warranty and come with a service and repair fee. Sharpening and blade edge is not covered by warranty.